Scott Adams "For the armies of American office workers, Dilbert is a reminder that they are not alone."—Chicago Tribune

"Cruel and incompetent bosses, plus the pervasive stupidity of people Adams calls 'in-duh-viduals,' are favorite targets in the strip, which appears...on the Internet, in best-selling books, and on refrigerator magnets, coffee mugs, desk calendars, software, neckties, and even underwear."—Playboy magazine

Does Dilbert creator Scott Adams have a hidden camera in your office—or is he just completely in tune with the inept managers, wacky office politics, and nonsensical leadership practices that seem to run wild at your company?

Stop looking for the camera. Dilbert has become a hugely successful strip because Adams feels your pain. How? Because this former employee of a major telecommunications company has been there. He's seen the leadership firsthand. And he knows that to successfully navigate the ludicrous world of business, you can't expect common sense to prevail, you need to keep a sense of humor, and above all, you must always look before you leap.

The strip's enormous popularity stems from the fact that its millions of readers easily identify with the crazy plots and wacky characters found within the corporate environment of collections like this one, Don't Step on the Leadership. Sure, most companies don't have a bespectacled engineer with a tie permanently curled up, a cynical talking dog, and a manager with two pointy tufts of hair. But it's the outrageous things Dilbert characters do and say that leave readers knowingly nodding their heads and, of course, laughing uproariously. The antics of Dilbert's cast are based not only on Adams' own corporate experiences, but on the more than 300 e-mails he receives each day about the office dramas of his devoted fans.

Carl Chatfield, Timothy Johnson This practical, hands-on tutorial expertly builds your skills with Microsoft Office Project 2003—one step at a time! With STEP BY STEP, you work at your own pace through easy-to-follow lessons and practice exercises to learn exactly the tools and techniques you need. Discover how to develop a project plan with tasks, resources, and assignments; create reports; manage multiple projects and dependencies; and track progress and costs while making real-time adjustments. Plus you’ll learn about improvements in team collaboration using SharePoint™ Team Services, Project Web Access, Project Server, and more. The book also makes a great on-the-job desk reference. The companion CD includes a 60-day trial version of the Prjoect Standard 2003 software, as well as demos of Project Standard and Enterprise Project Management. The CD also gives you practice files you can use as you learn, and the Microsoft Office System Reference pack, which contains templates and clip art, and eBook ofStep by Step, and four other eBooks: the Microsoft Office System Quick Reference; the Insider's Guide to Microsoft Office OneNote 2003; the Microsoft Computer Dictionary, Fifth Edition; and Introducing the Tablet PC. Designed for beginner and intermediate level users, STEP BY STEP puts you in charge of developing the skills you need, exactly when you need them!

Tom Demarco, Peter Hruschka, Tim Lister, Suzanne Robertson, James Robertson, Steve McMenamin Adrenaline junkies, dead fish, project sluts, true believers, Lewis and Clark, template zombies . . .

Most developers, testers, and managers on IT projects are pretty good at recognizing patterns of behavior and gut-level hunches, as in, I sense that this project is headed for disaster.

But it has always been more difficult to transform these patterns and hunches into a usable form, something a team can debate, refine, and use. Until now.

In Adrenaline Junkies and Template Zombies, the six principal consultants of The Atlantic Systems Guild present the patterns of behavior they most often observe at the dozens of IT firms they transform each year, around the world.

The result is a quick-read guide to identifying nearly ninety typical scenarios, drawing on a combined one-hundred-and-fifty years of project management experience. Project by project, you'll improve the accuracy of your hunches and your ability to act on them.

The patterns are presented in an easy-reference format, with names designed to ease communication with your teammates. In just a few words, you can describe what's happening on your project. Citing the patterns of behavior can help you quickly move those above and below you to the next step on your project. You'll find classic patterns such as these:

* News Improvement
* Management By Mood Ring
* Piling On
* Rattle Yer Dags
* Natural Authority
* Food++
* Fridge Door
* and more than eighty more!

Not every pattern will be evident in your organization, and not every pattern is necessarily good or bad. However, you'll find many patterns that will apply to your current and future assignments, even in the most ambiguous circumstances. When you assess your situation and follow your next hunch, you'll have the collective wisdom of six world-class consultants at your side.

Tom DeMarco, Timothy Lister Demarco and Lister demonstrate that the major issues of software development are human, not technical. Their answers aren't easy—just incredibly successful. New second edition features eight all-new chapters. Softcover. Previous edition: c1987. DLC: Management.

Nancy Duarte No matter where you are on the organizational ladder, the odds are high that you've delivered a high-stakes presentation to your peers, your boss, your customers, or the general public. Presentation software is one of the few tools that requires professionals to think visually on an almost daily basis. But unlike verbal skills, effective visual expression is not easy, natural, or actively taught in schools or business training programs. slide:ology fills that void.

Written by Nancy Duarte, President and CEO of Duarte Design, the firm that created the presentation for Al Gore's Oscar-winning film, An Inconvenient Truth, this book is full of practical approaches to visual story development that can be applied by anyone. The book combines conceptual thinking and inspirational design, with insightful case studies from the world's leading brands. With slide:ology you'll learn to:

Connect with specific audiencesTurn ideas into informative graphicsUse sketching and diagramming techniques effectivelyCreate graphics that enable audiences to process information easilyDevelop truly influential presentationsUtilize presentation technology to your advantage

Millions of presentations and billions of slides have been produced — and most of them miss the mark. slide:ology will challenge your traditional approach to creating slides by teaching you how to be a visual thinker. And it will help your career by creating momentum for your cause.

James D. Foley, Andries van Dam, Steven K. Feiner, John F. Hughes, Richard L. Phillips This adaptation of the definitive Foley guide provides a more concise introduction to computer graphics. Explanations of key concepts have been expanded and further illustrated assuming less background knowledge on the part of the reader.

Malcolm Gladwell

Leandro Herrero Most conventional 'change management' programmes fail. This is mainly due to the fact that they are often based on wrong assumptions such as: . When we change the process/system, people will change their behaviour . Changes need to come from the top and filter down . Big changes need big actions . Cultural change is a painful, long-term process with no short-term results Viral Change(TM) provides a completely different framework for change. It is based on recent 'discoveries' across disciplines such as network and behavioural sciences. It shows how a combination of the right language and frame, a small set of non-negotiable behaviours (all spread by a small number of activists) and the creation of 'tipping points', creates lasting cultural change in organisations. Unlike conventional methods of change management, Viral Change(TM) is faster, far more effective, potentially more inclusive and certainly long lasting. Since change is constantly present in any organisation, this book will appeal to people at different levels of management or leadership, who want to reshape their culture through the power of internal social networks and aim at greater organisational effectiveness in day-to-day organisational life (not just during change initiatives).

F. William Lawvere, Stephen Hoel Schanuel The idea of a "category"—a sort of mathematical universe—has brought about a remarkable unification and simplification of mathematics. Written by two of the best-known names in categorical logic, Conceptual Mathematics is the first book to apply categories to the most elementary mathematics. It thus serves two purposes: first, to provide a key to mathematics for the general reader or beginning student; and second, to furnish an easy introduction to categories for computer scientists, logicians, physicists, and linguists who want to gain some familiarity with the categorical method without initially committing themselves to extended study.

Dean Leffingwell, Don Widrig "A comprehensive solution to the requirements challenges faced by every development team. Full of insight and ideas all developers can learn from." —Ivar Jacobson

"Many projects fail for the simple reason that the developers fail to build the right thing: They either deliver a system that does not meet the expectations of its intended users, or they deliver a system that focuses on secondary functions at the expense of its primary use. Drawing on their extensive experience, Dean and Don demonstrate how to employ an industrial-strength requirements process, one that helps ensure you will build the right thing. Developers of any kind of application should read this book." —Grady Booch

Despite the wealth of development knowledge, experience, and tools generally available today, a substantial percentage of software projects continue to fail, often because requirements are not correctly determined and defined at the outset, or are not managed correctly as the project unfolds. Clients do not always know or express their needs precisely, and too often designers and developers do not ask the right questions at the right times. As a result, projects often spin out of control as "feature bloat" and shifting priorities cause budgets and schedules to exceed expectations. Managing Software Requirements focuses on this critical cause of failure and offers a practical, proven approach to building systems that meet customers' needs—on time and within budget.

The authors are skilled practitioners who have spent their careers in the trenches building high-quality applications, including safety-critical, real-time systems. Using an informal, approachable style, their own war stories, and a comprehensive case study they show how designers and developers can effectively identify requirements by employing the power of use cases and more traditional forms of requirements expression. The book illustrates proven techniques for determining, implementing, verifying, and validating requirements. It describes six vital Team Skills for managing requirements throughout the lifecycle of a project: Analyzing the Problem, Understanding User Needs, Defining the System, Managing Scope, Refining the System Definition, and Building the Right System. Managing Software Requirements specifically addresses the ongoing challenge of managing change and describes a process for assuring that project scope is successfully defined and agreed upon by all stakeholders.

Topics covered include:

* The five steps in problem analysis * Business modeling and system engineering * Techniques for eliciting requirements from clients, users, developers, and other stakeholders * Applying and refining use cases * Prototyping * Organizing and managing requirements information * Establishing project scope and managing customers * Using both informal and technical methods for specifying requirements * How to measure and improve the quality of your product's requirements * Moving from requirements to implementation * Verifying and validating the system * Managing change

The book concludes with a step-by-step guide to incorporating these powerful techniques into future projects.

Eric S Raymond, Eric S. Raymond It all started with a series of odd statistics. The leading challenger to Microsoft's stranglehold on the computer industry is an operating system called Linux, the product of thousands of volunteer programmers who collaborate over the Internet. The software behind a majority of all the world's web sites doesn't come from a big company either, but from a loosely coordinated group of volunteer programmers called the Apache Group. The Internet itself, and much of its core software, was developed through a process of networked collaboration. The key to these stunning successes is a movement that has come to be called open source, because it depends on the ability of programmers to freely share their program source code so that others can improve it. In 1997, Eric S. Raymond outlined the core principles of this movement in a manifesto called The Cathedral & the Bazaar, which was published and freely redistributed over the Internet. This revolutionary book starts out with "A Brief History of Hackerdom"—the historical roots of the open source movement—and details the events that led to the recognition of the power of open source. It contains the full text of "The Cathedral & the Bazaar," updated and expanded for this book, plus Mr. Raymond's other key essays on the social and economic dynamics of open source software development. Open source is the competitive advantage in the Internet Age. The Cathedral & the Bazaar is a must for anyone who cares about the computer industry or the dynamics of the information economy. Already, billions of dollars have been made and lost based on the ideas in this book. Its conclusions will be studied, debated, and implemented for years to come.

Garr Reynolds Presentation designer and internationally acclaimed communications expert Garr Reynolds, creator of the most popular Web site on presentation design and delivery on the net - presentationzen.com - shares his experience in a provocative mix of illumination, inspiration, education, and guidance that will change the way you think about making presentations with PowerPoint or Keynote. Presentation Zen challenges the conventional wisdom of making "slide presentations" in today-s world and encourages you to think differently and more creatively about the preparation, design, and delivery of your presentations. Garr shares lessons and perspectives that draw upon practical advice from the fields of communication and business. Combining solid principles of design with the tenets of Zen simplicity, this book will help you along the path to simpler, more effective presentations.

Garr Reynolds In his internationally acclaimed, best-selling book Presentation Zen: Simple Ideas on Presentation Design and Delivery, presentation master Garr Reynolds gave readers the framework for planning, putting together, and delivering successful presentations. Now, he takes us further into the design realm and shows how we can apply time-honored design principles to presentation layouts.

Throughout Presentation Zen Design, Garr shares his lessons on designing effective presentations that contain text, graphs, color, images, and video. After establishing guidelines for each of the various elements, he explains how to achieve an overall harmony and balance using the tenets of Zen simplicity. Not only will you discover how to design your slides for more professional-looking presentations, you’ll learn to communicate more clearly and will accomplish the goal of making a stronger, more lasting connection with your audience.

Dan Roam

Barry J. Rosenberg

Bruce Silver Creating business process models that can be shared effectively across the business - and between business and IT - demands more than a digest of BPMN shapes and symbols. It requires a step-by-step methodology for going from a blank page to a complete process diagram. It also requires consistent application of a modeling style, so that the modeler's meaning is clear from the diagram itself. Author Bruce Silver explains not only the meaning and proper usage of the entire BPMN 2.0 palette, but calls out the working subset that you really need to know. He also reveals the hidden assumptions of core concepts left unexplained in the spec, the key to BPMN's deeper meaning.

The book addresses BPMN at three levels, with primary focus on the first two. Level 1, or descriptive BPMN, uses a basic working set of shapes and symbols to meet the needs of business users doing process mapping. Level 2, or analytical BPMN, is aimed at business analysts and architects. It takes advantage of BPMN's expressiveness for detailing event and exception handling, key to analyzing and improving process performance and quality. Level 3, or executable BPMN, is brand new in BPMN 2.0. Here the XML underneath the diagram shapes becomes an executable design can be deployed to a process engine to automate the process. The method and style detailed in the book aligns these three levels, facilitating business-IT collaboration throughout the process lifecycle.

Inside the book you'll find discussions, illustrated with over 100 examples, about:

The questions BPMN asks, and does not ask The meaning of basic concepts like starting and completing, sending and receiving, waiting and listening Subprocesses and hierarchical modeling style The five basic steps in creating Level 1 models Event and exception-handling patterns Branching and merging patterns Level 2 modeling method Elements of BPMN style: element usage and diagram composition

Simon Sinek Why do you do what you do?

Why are some people and organizations more innovative, more influential, and moer profitable than others? Why do some command greater loyalty from customers and employees alike? Even among the successful, why are so few able to repeat their success over and over?

People like Martin Luther King Jr., Steve Jobs, and the Wright Brothers might have little in common, but they all started with why. It was their natural ability to start with why that enabled them to inspire those around them and to achieve remarkable things.

In studying the leaders who've had the greatest influence in the world, Simon Sinek discovered that they all think, act, and communicate in the exact same way — and it's the complete opposite of what everyone else does. Sinek calls this powerful idea The Golden Circle, and it provides a framework upon which organizations can be built, movements can be lead, and people can be inspired. And it all starts with WHY.

Any organization can explain what it does; some can explain how they do it; but very few can clearly articulate why. WHY is not money or profit— those are always results. WHY does your organization exist? WHY does it do the things it does? WHY do customers really buy from one company or another? WHY are people loyal to some leaders, but not others?

Starting with WHY works in big business and small business, in the nonprofit world and in politics. Those who start with WHY never manipulate, they inspire. And the people who follow them don't do so because they have to; they follow because they want to.

Drawing on a wide range of real-life stories, Sinek weaves together a clear vision of what it truly takes to lead and inspire. This book is for anyone who wants to inspire others or who wants to find someone to inspire them.

Steven Stralser The same critical information top business schools teach
Based on Professor Stralser's popular seminar series, MBA in a Day? is specifically designed for the busy professional (physician, attorney, architect, nonprofit executive, etc.) or entrepreneur/small business owner, who needs to know about the "business-side" of their practice, organization or business. With comprehensive coverage of vital business topics, important concepts and proven strategies taught at top graduate schools, this handy book offers a complete business education without the hassle of enrolling in an MBA program. Divided into four sections covering management and policy; economics, finance, and accounting; marketing; and systems and processes; this straightforward guide is easy to navigate and simple to use. Packed with illustrative examples, helpful anecdotes, and real-world case studies, this commonsense guide covers everything busy professionals would learn at the very best business schools-if they only had the time.
Steven Stralser, PhD (Phoenix, AZ), is Clinical Professor and Managing Director, The Global Entrepreneurship Center at Thunderbird: The American Graduate School of International Management and founder and CEO of The Center for Professional Development, Inc., an organization dedicated to post-graduate training and education of today's professionals.

Tanenbaum

John H. Terpstra, Jelmer R. Vernooij "The breadth of technical information provided in this book ensures that even the most demanding of administrators will find something they need." —Andrew Tridgell, President of the Samba Team and the original author of Samba The practical, authoritative, step-by-step guide to cutting IT costs with Samba-3! This is the definitive guide to using Samba-3 in production environments. It begins with the immense amount of HOWTO information published by the Samba Team and volunteers around the world ...but that's just the beginning. The book's Samba Team editors have organized and edited this material around the practical needs of working Windows(R) administrators. UNIX(R)/Linux administrators will find all the answers they need as well. Whether you're deploying Samba for the first time, integrating Samba into a Windows 200x Active Directory environment, migrating from NT 4 or Samba 2.x, or using Samba in a UNIX/Linux environment, you'll find step-by-step solutions, carefully edited for accuracy, practicality, and clarity. You'll learn all you need to make intelligent deployment decisions, get running fast, and use Samba-3's powerful new features to maximize performance and minimize cost. Step-by-step installation techniques and proven configurations that work "right out of the box." *Essential Samba-3 information that leverages your Windows networking knowledge *Detailed coverage of Samba-3's powerful new user/machine account management, network browsing, and mapping capabilities *Authoritative explanations of advanced features such as interdomain trusts and loadable VFS file system drivers *Clear information on how Samba-3 handles Windows desktop/user policies and profiles *Practical techniques for optimizing network printing *Specific guidance for migration from Windows NT 4 or Samba 2.x *Troubleshooting techniques that draw on the knowledge of the entire Samba community

Herb Tyson In-depth guidance on Word 2010 from a Microsoft MVP

Microsoft Word 2010 arrives with many changes and improvements, and this comprehensive guide from Microsoft MVP Herb Tyson is your expert, one-stop resource for it all. Master Word's new features such as a new interface and customized Ribbon, major new productivity-boosting collaboration tools, how to publish directly to blogs, how to work with XML, and much more. Follow step-by-step instructions and best practices, avoid pitfalls, discover practical workarounds, and get the very most out of your new Word 2010 with this packed guide.

Coverage includes: Making Word Work for YouThe X Files: Understanding and Using Word' New File FormatMake It Stop! Cures and Treatments for Word' Top AnnoyancesWord on the StreetFormatting 101: Font/Character FormattingParagraph FormattingIn Style!The ClipboardFind, Replace, and Go ToWriting ToolsLanguage ToolsBuilding Blocks and Quick PartsAutoCorrectAutoFormatAction Options (What Happened to Smart Tags?)TablesPictures and SmartArtHeaders and FootersSymbols and EquationsWordArtChartsInserting Objects and FilesPage Setup and SectionsTextboxes and Other ShapesColumnsPublishing as PDF and XPSBlogging and Publishing as HTMLTemplates and ThemesBookmarksTables of ContentsFootnotes, Endnotes, Citations, and BibliographyCaptions and Tables of Captioned ItemsIndexingTables of AuthoritiesHyperlinks and Cross-ReferencesData SourcesEnvelopes and LabelsData Documents and Mail MergeFormsKeyboard CustomizationThe Quick Access ToolbarThe RibbonOptions and SettingsMacros: Recording, Editing, and UsingSecurity, Tracking, and CommentsComparing and Combining Collaborative DocumentsSharePoint and SkyDriveSharePoint WorkspaceIntegration with Other Office Applications

Discover all the changes and improvements to Word 2010 and start using them to full effect with the Word 2010 Bible!

J. LeRoy Ward This practical, pocket-sized glossary is arranged alphabetically and contains almost 2,000 terms, phrases, and acronyms used in the day-to-day practice of project management. You’ll find the meaning of scores of acronyms and technical terms, and each entry provides important insight into some aspect of project management.